Graystone Referral Centre complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you.

This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

Get in touch

"My thanks to you and your team for excellent service and being so reassuring. I wouldn’t hesitate to contact you again should I need too.”

Patient CB

"Such a great place. Friendly, professional and talented staff. They turned my horrible brown front tooth into something white and beautiful. I can now smile…”

Patient KM

"Excellent Treatment. I had an very relaxing and amazing experience at the fantastic Graystone Referral Centre a few months ago. This was largely down to…”

Patient Phill

"I visited Graystone's to have a very complicated wisdom tooth filled. I visited Graystone's to have a complicated filling in my wisdom tooth. Sadly I've…”

Patient D Jones

"Outstanding Dental Practice. The whole team at Graystone are so friendly and professional that I felt I was in very safe and trustworthy hands every…”

Patient F Donnell

"We were made to feel welcome as soon as we walked through the door. Everyone was friendly but very professional. A very comfortable visit to…”

Patient V Rudman

"Excellent dental practice. I had the most wonderful and positive experience at Graystone referral centre. Aj and his highly skilled team provided the upmost care…”

Patient J Bird

"Restorative care. Following a series of operations, friends suggested I approach AJ for advice on post operative care and replacement teeth. Over many months, I…”

Patient LA

"Excellent dentist (AJ), highly recommended and professional. His staff were also very competent and accommodating. I had a lot of work done and despite the…”

Patient S Chetin

"First class dental treatment. I was treated by AJ for an infected tooth which had to be removed. After a very professional and reassuring consultation,…”

Patient P Howarth

View Testimonials

Our very own @rupert.s.austin attending another global event on Dentine Hypersensitivity and Erosive Tooth Wear recently. You can find Rupert with us on Saturdays at @graystonereferralcentre

Please call the team to find out about how Rupert can be helping your patients.
🦷01273 054740
🦷https://www.graystonereferral.com/
🦷info@graystonereferral.com

 #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

Some digital planning for Neoss implant crowns at LL6 and LR7 #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #neossuk ...

TMJ awareness month 🦷
Graystone Referral Centre can help with all your TMJ needs.

 #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

Happy birthday Emma and Aria🎊🎊have a wonderful day.

#graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist#hassocks
...

Come and see us !!!! Your teeth and gums will thank you for it 🦷 2 spaces have become available today with our amazing @eamon_dehdashti call our team to book your appointment! 🦷01273 054740 ...

Mouth Cancer Month! This matters, make sure you are attending your regular check ups with your dentist. This is one of the best ways to catch anything early 🦷👌
#graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist#horshamdentist #crawleydentist#hassocks #mouthcancer #mouthcancerawareness
...

Some of our work at @graystonereferralcentre
🦷info@graystonereferral.com
🦷01273 054740
We are here for all your specialist dental needs
#graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist#horshamdentist #crawleydentist#hassocks #neoss #dentalimplant #5stardentist
...

Finalist’s!!! Very exciting for us 🦷🦷❤️wish us luck.#privatedentistryawards #hassocks

#youngersmiles #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist# #crawleydentist #hassocks #sussexmums #sussexmumsanddads #sussexmumsinbusiness #burgesshillmums #brightonmums
...

A nice relaxing morning with our fantastic @melorangey Mel, our Medical Aneasthetist.
Where would be without you, we are so lucky to be able to offer our patients this sedation service, in such a calm and relaxing environment. Contact us to find out more at info@graystonereferralcentre.com or visit our website https://www.graystonereferral.com/
#graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #neoss #sedationdentistry #anaesthetist
...

Alginate impression material
🦷messy
🦷scary for kids especially with smaller mouths
🦷patients that have a sensitive gag reflex ❌
🦷getting that water temperature correct 😴😂
TRIOS 3 shape scanner ❤️
🦷no mess
🦷quick and easy
🦷no gagging
🦷adults and kids love looking at their teeth come up on the screen
🦷quick and easy to send to the lab✅
Here at @graystonereferralcentre we use our scanner everyday, be it for lab work, or more simply monitoring Demineralisation on our paediatric clinics.
#triosscanner #paediatricdentistry #hassocks #specialistdentist #referralcentre #sussexdentist #surreydentist #burgesshilldentist #eastbournedentist #nomoremessyimpressions
...

Happy birthday Julie!! Our amazing paediatric Consultant. Have the best day ❤️#hassocks #birthday #graystonereferral ...

Thank you so much @dentsplysirona.uk for sponsoring our lecture. Always a pleasure working you! ...

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