Graystone Referral Centre complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you.

This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

Get in touch

"My thanks to you and your team for excellent service and being so reassuring. I wouldn’t hesitate to contact you again should I need too.”

Patient CB

"Such a great place. Friendly, professional and talented staff. They turned my horrible brown front tooth into something white and beautiful. I can now smile…”

Patient KM

"Excellent Treatment. I had an very relaxing and amazing experience at the fantastic Graystone Referral Centre a few months ago. This was largely down to…”

Patient Phill

"I visited Graystone's to have a very complicated wisdom tooth filled. I visited Graystone's to have a complicated filling in my wisdom tooth. Sadly I've…”

Patient D Jones

"Outstanding Dental Practice. The whole team at Graystone are so friendly and professional that I felt I was in very safe and trustworthy hands every…”

Patient F Donnell

"We were made to feel welcome as soon as we walked through the door. Everyone was friendly but very professional. A very comfortable visit to…”

Patient V Rudman

"Excellent dental practice. I had the most wonderful and positive experience at Graystone referral centre. Aj and his highly skilled team provided the upmost care…”

Patient J Bird

"Restorative care. Following a series of operations, friends suggested I approach AJ for advice on post operative care and replacement teeth. Over many months, I…”

Patient LA

"Excellent dentist (AJ), highly recommended and professional. His staff were also very competent and accommodating. I had a lot of work done and despite the…”

Patient S Chetin

"First class dental treatment. I was treated by AJ for an infected tooth which had to be removed. After a very professional and reassuring consultation,…”

Patient P Howarth

View Testimonials

It’s not just patients giving us ⭐️⭐️⭐️⭐️⭐️ our amazingly supportive colleagues to!
See for yourself at one of our lecture evenings.
 #graystonereferral #surreydentist #sussexdentist #kentdentist #Brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

We look forward to welcoming all hygienists and therapists tomorrow ! A couple of spaces left, free of charge with CPD, food and drink for the evening.
Message us to secure your space!
Info@graystonereferral.com
 #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

#graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #neossuk 
#britishdentalassociation 
#kerrystaceyneoss
...

What a lovely afternoon at @hassocks_infant_school_pta
Lots of 🎈🎈and advice given on everything 🦷🦷 we are glad to be able to help our community.
#youngersmiles #graystonerefwrral #surreydentist #sussexdentist #kentdentist#burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #sussexmums #sussexmumsanddads #sussexmumsinbusiness #burgesshillmums #brightonmums
...

We are very excited to be back at @hassocks_infant_school_pta Summer Fete this weekend ☀️
Visit our stall to get a goodie bag, information about how our practice can help you, and the chance to win an Electric Toothbrush 🦷🦷 We look forward to seeing you all there.
#youngersmiles #graystonerefwrral #surreydentist #sussexdentist #kentdentist#burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #sussexmums #sussexmumsanddads #sussexmumsinbusiness #burgesshillmums #brightonmums
...

#graystonereferral #youngersmiles #hassocks ...

Save the date! Come and see @eamon_dehdashti for part 2, calling all hygienists and therapists. Drop us a message or email to secure your place on the 3rd of July. A reminder these lectures are completely free with food and drink provided for the evening.🦷 @graystonereferralcentre
#graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

⭐️⭐️⭐️⭐️⭐️ AJ and our multidisciplinary team are here for your complex full oral rehabilitation patients.
Email https://www.graystonereferral.com/referrals/ or 📞 our team to learn more 01273 054740
 #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

A little glimpse at our Younger Smiles. From the moment they walk through the door, welcomed with toys and a relaxing corner, to our sedation service, ceiling Tv and a big toy box at the end! Contact our team to see how we can change the way your children think about the dentist 🦷🦷⭐️⭐️⭐️⭐️⭐️
📞 01273 054740 @graystonereferralcentre
#youngersmiles #graystonerefwrral #surreydentist #sussexdentist #kentdentist#burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #sussexmums #sussexmumsanddads #sussexmumsinbusiness #burgesshillmums #brightonmums
...

Contact us now 📞01273 054740 to discuss how we can help your little ones with our inhalation sedation service!
#youngersmiles #graystonerefwrral #surreydentist #sussexdentist #kentdentist#burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #sussexmums #sussexmumsanddads #sussexmumsinbusiness #burgesshillmums #brightonmums
...

⭐️⭐️⭐️⭐️⭐️ see what our patients say about our team on Trustpilot
 #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

Another glorious morning in #hassocks, and our new hanging basket thanks to #hassocksparishcouncil 💐🌺🌻🌺 ...

⭐️⭐️⭐️⭐️⭐️ Younger Smiles @ @graystonereferralcentre has everything we need to be able to put our younger patients at ease in a relaxed super child friendly environment.
#youngersmiles #graystonerefwrral #surreydentist #sussexdentist #kentdentist#burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #sussexmums #sussexmumsanddads #sussexmumsinbusiness #burgesshillmums #brightonmums
...

Free evening lecture at Graystone Referral centre #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks ...

Trustpilot
Google Rating
5.0
Google Rating