Please notify a member of staff if you notice any area of concern so immediate action can be taken.
Patient safety charter
Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:
We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manager all risks and incidents. The goal is continuous improvement in our care and service to you.
The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.
Please contact the practice manager if you have any questions or concerns.
"My thanks to you and your team for excellent service and being so reassuring. I wouldn’t hesitate to contact you again should I need too.”
"Such a great place. Friendly, professional and talented staff. They turned my horrible brown front tooth into something white and beautiful. I can now smile…”
"Excellent Treatment. I had an very relaxing and amazing experience at the fantastic Graystone Referral Centre a few months ago. This was largely down to…”
"I visited Graystone's to have a very complicated wisdom tooth filled. I visited Graystone's to have a complicated filling in my wisdom tooth. Sadly I've…”
"Outstanding Dental Practice. The whole team at Graystone are so friendly and professional that I felt I was in very safe and trustworthy hands every…”
"We were made to feel welcome as soon as we walked through the door. Everyone was friendly but very professional. A very comfortable visit to…”
"Excellent dental practice. I had the most wonderful and positive experience at Graystone referral centre. Aj and his highly skilled team provided the upmost care…”
"Restorative care. Following a series of operations, friends suggested I approach AJ for advice on post operative care and replacement teeth. Over many months, I…”
"Excellent dentist (AJ), highly recommended and professional. His staff were also very competent and accommodating. I had a lot of work done and despite the…”
"First class dental treatment. I was treated by AJ for an infected tooth which had to be removed. After a very professional and reassuring consultation,…”