Health & Safety

Your health and safety is of paramount importance to us and is constantly reviewed in line with current regulations.

Please notify a member of staff if you notice any area of concern so immediate action can be taken.

Patient safety charter

Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:

Follow the latest infection prevention guidelines including those from NHS England
Use dental instruments that are single use or are sterilised after use
Decontaminate work areas including the dental chair, hand held equipment and cupboard handles, in between patients
Maintain a high standard of personal hygiene including clinical clothing and the restricted wearing of jewellery
Monitor practice water for quality. Dental unit waterlines are disinfected and kept clear
Handle waste according to current regulations and dispose of it with appropriate carriers
Take expert advice if a team member may have a blood borne infection. The team member will have an occupational health examination and follow the advice on their role in treating patients
All our team members are trained in safeguarding of children and vulnerable adults and follow the practice safeguarding procedures, which are regularly monitored and reviewed.

We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manager all risks and incidents. The goal is continuous improvement in our care and service to you.

The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.

Please contact the practice manager if you have any questions or concerns.

Get in touch

"My thanks to you and your team for excellent service and being so reassuring. I wouldn’t hesitate to contact you again should I need too.”

Patient CB

"Such a great place. Friendly, professional and talented staff. They turned my horrible brown front tooth into something white and beautiful. I can now smile…”

Patient KM

"Excellent Treatment. I had an very relaxing and amazing experience at the fantastic Graystone Referral Centre a few months ago. This was largely down to…”

Patient Phill

"I visited Graystone's to have a very complicated wisdom tooth filled. I visited Graystone's to have a complicated filling in my wisdom tooth. Sadly I've…”

Patient D Jones

"Outstanding Dental Practice. The whole team at Graystone are so friendly and professional that I felt I was in very safe and trustworthy hands every…”

Patient F Donnell

"We were made to feel welcome as soon as we walked through the door. Everyone was friendly but very professional. A very comfortable visit to…”

Patient V Rudman

"Excellent dental practice. I had the most wonderful and positive experience at Graystone referral centre. Aj and his highly skilled team provided the upmost care…”

Patient J Bird

"Restorative care. Following a series of operations, friends suggested I approach AJ for advice on post operative care and replacement teeth. Over many months, I…”

Patient LA

"Excellent dentist (AJ), highly recommended and professional. His staff were also very competent and accommodating. I had a lot of work done and despite the…”

Patient S Chetin

"First class dental treatment. I was treated by AJ for an infected tooth which had to be removed. After a very professional and reassuring consultation,…”

Your health and safety is of paramount importance to us and is constantly reviewed in line with current regulations.

Get in touch

Patient CB

Patient KM

Patient Phill

Patient D Jones

Patient F Donnell

Patient V Rudman

Patient J Bird

Patient LA

Patient S Chetin

Patient P Howarth

GET IN TOUCH

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