The team at Graystone Referral Centre strive to provide a calm and caring experience for both our team and our patients. This document outlines the terms of our service. It is important that you read and understand our full terms and conditions. Please do let a member of our team know if you have any questions relating to this document.

 

Patient Responsibilities:

Provide accurate and up-to-date personal and medical information, including any changes to your health history, medications, or contact details.

 

Appointments:

We strive to accommodate your preferred appointment times, however, appointment availability may vary based on demand and the nature of the dental treatment required.

We ask that you complete all necessary forms ahead of your visit where possible. All relevant forms are sent via email. Please advise our reception team if you are unable to accept these via email and alternative arrangements can be made.

We ask that you arrive at least 15 minutes before your appointment time. Late arrivals mean less time with your clinician and in some cases may mean that we are unable to see you. Please be aware that deposits in this case will be retained by the practice.

It is important that we uphold a positive atmosphere, we therefore ask all patients to be respectful and courteous. We reserve the right to decline treatment for patients/carers who are not able to remain respectful and courteous to our team.

 

Payments:

A treatment plan with estimated costs will be provided before commencing any non-routine dental treatment.

Payment for dental services is due at the time of treatment. We accept most forms of payment including major debit & credit cards, cheques & cash. We unfortunately cannot accept American Express.

All appointments require deposits upon booking and the deposit required is dependent on the type of appointment booked, this will be clarified by the team. A minimum of 72 working hours’ notice is required when cancelling or changing appointments. A 7-day notice period is required when cancelling an appointment for

intra-venous sedation. The practice will not retain deposits when the above terms are met. For all changes and cancellations that do not meet the above requirement, the full deposit will be retained.

 

Practice Registration:

Please be aware that you will not be registered as a general patient at Graystone Referral Centre and you will be discharged at the end of your specialist treatment. It is important to continue with your regular dental examinations, throughout the period of your specialist treatment at Graystone Referral Centre, unless specifically advised otherwise.

 

Emergency Treatment:

We are unable to provide any emergency care that is not directly associated with treatment provided by Graystone Referral Centre.

 

Data Protection and Disclosure of Records:

Graystone Referral Centre reserves the right to request dental records, and radiographs from your General Dentist, and will also share clinical information including records, radiographs and clinical reports with your General Dentist and other medical professionals. Occasionally, these are anonymised and used for teaching and marketing. Your information will be treated confidentially and will not be disclosed to third parties without your explicit consent, except where required by law or for authorised medical or dental purposes. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

You have the right to access, update, and request the removal of your personal information from our records, as permitted by law.

 

Patient Feedback and Complaints:

We pride ourselves in delivering high quality dentistry and exceptional service and as such value your feedback. We encourage you to share your experiences to help us improve our services.

If you have any concerns or complaints, please inform our Complaints Manager, Sarah Robinson, promptly. We will investigate the matter and strive to resolve it in a fair and timely manner in line with our practice complaints policy.

 

PRACTICE POLICIES AND CHANGES:

Graystone Referral Centre has additional policies and guidelines governing various aspects of patient care, such as infection control, health and safety, and radiography. By joining our practice, you agree to adhere to these policies.

We reserve the right to modify these terms and conditions, practice policies, and fees. Any changes will be communicated to you in advance or through updated documentation available at the practice.

Get in touch

"My thanks to you and your team for excellent service and being so reassuring. I wouldn’t hesitate to contact you again should I need too.”

Patient CB

"Such a great place. Friendly, professional and talented staff. They turned my horrible brown front tooth into something white and beautiful. I can now smile…”

Patient KM

"Excellent Treatment. I had an very relaxing and amazing experience at the fantastic Graystone Referral Centre a few months ago. This was largely down to…”

Patient Phill

"I visited Graystone's to have a very complicated wisdom tooth filled. I visited Graystone's to have a complicated filling in my wisdom tooth. Sadly I've…”

Patient D Jones

"Outstanding Dental Practice. The whole team at Graystone are so friendly and professional that I felt I was in very safe and trustworthy hands every…”

Patient F Donnell

"We were made to feel welcome as soon as we walked through the door. Everyone was friendly but very professional. A very comfortable visit to…”

Patient V Rudman

"Excellent dental practice. I had the most wonderful and positive experience at Graystone referral centre. Aj and his highly skilled team provided the upmost care…”

Patient J Bird

"Restorative care. Following a series of operations, friends suggested I approach AJ for advice on post operative care and replacement teeth. Over many months, I…”

Patient LA

"Excellent dentist (AJ), highly recommended and professional. His staff were also very competent and accommodating. I had a lot of work done and despite the…”

Patient S Chetin

"First class dental treatment. I was treated by AJ for an infected tooth which had to be removed. After a very professional and reassuring consultation,…”

Patient P Howarth

View Testimonials

It’s not just patients giving us ⭐️⭐️⭐️⭐️⭐️ our amazingly supportive colleagues to!
See for yourself at one of our lecture evenings.
 #graystonereferral #surreydentist #sussexdentist #kentdentist #Brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

We look forward to welcoming all hygienists and therapists tomorrow ! A couple of spaces left, free of charge with CPD, food and drink for the evening.
Message us to secure your space!
Info@graystonereferral.com
 #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

#graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #neossuk 
#britishdentalassociation 
#kerrystaceyneoss
...

What a lovely afternoon at @hassocks_infant_school_pta
Lots of 🎈🎈and advice given on everything 🦷🦷 we are glad to be able to help our community.
#youngersmiles #graystonerefwrral #surreydentist #sussexdentist #kentdentist#burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #sussexmums #sussexmumsanddads #sussexmumsinbusiness #burgesshillmums #brightonmums
...

We are very excited to be back at @hassocks_infant_school_pta Summer Fete this weekend ☀️
Visit our stall to get a goodie bag, information about how our practice can help you, and the chance to win an Electric Toothbrush 🦷🦷 We look forward to seeing you all there.
#youngersmiles #graystonerefwrral #surreydentist #sussexdentist #kentdentist#burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #sussexmums #sussexmumsanddads #sussexmumsinbusiness #burgesshillmums #brightonmums
...

#graystonereferral #youngersmiles #hassocks ...

Save the date! Come and see @eamon_dehdashti for part 2, calling all hygienists and therapists. Drop us a message or email to secure your place on the 3rd of July. A reminder these lectures are completely free with food and drink provided for the evening.🦷 @graystonereferralcentre
#graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

⭐️⭐️⭐️⭐️⭐️ AJ and our multidisciplinary team are here for your complex full oral rehabilitation patients.
Email https://www.graystonereferral.com/referrals/ or 📞 our team to learn more 01273 054740
 #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

A little glimpse at our Younger Smiles. From the moment they walk through the door, welcomed with toys and a relaxing corner, to our sedation service, ceiling Tv and a big toy box at the end! Contact our team to see how we can change the way your children think about the dentist 🦷🦷⭐️⭐️⭐️⭐️⭐️
📞 01273 054740 @graystonereferralcentre
#youngersmiles #graystonerefwrral #surreydentist #sussexdentist #kentdentist#burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #sussexmums #sussexmumsanddads #sussexmumsinbusiness #burgesshillmums #brightonmums
...

Contact us now 📞01273 054740 to discuss how we can help your little ones with our inhalation sedation service!
#youngersmiles #graystonerefwrral #surreydentist #sussexdentist #kentdentist#burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #sussexmums #sussexmumsanddads #sussexmumsinbusiness #burgesshillmums #brightonmums
...

⭐️⭐️⭐️⭐️⭐️ see what our patients say about our team on Trustpilot
 #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

Another glorious morning in #hassocks, and our new hanging basket thanks to #hassocksparishcouncil 💐🌺🌻🌺 ...

⭐️⭐️⭐️⭐️⭐️ Younger Smiles @ @graystonereferralcentre has everything we need to be able to put our younger patients at ease in a relaxed super child friendly environment.
#youngersmiles #graystonerefwrral #surreydentist #sussexdentist #kentdentist#burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #sussexmums #sussexmumsanddads #sussexmumsinbusiness #burgesshillmums #brightonmums
...

Free evening lecture at Graystone Referral centre #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks ...

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