The team at Graystone Referral Centre strive to provide a calm and caring experience for both our team and our patients. This document outlines the terms of our service. It is important that you read and understand our full terms and conditions. Please do let a member of our team know if you have any questions relating to this document.

 

Patient Responsibilities:

Provide accurate and up-to-date personal and medical information, including any changes to your health history, medications, or contact details.

 

Appointments:

We strive to accommodate your preferred appointment times, however, appointment availability may vary based on demand and the nature of the dental treatment required.

We ask that you complete all necessary forms ahead of your visit where possible. All relevant forms are sent via email. Please advise our reception team if you are unable to accept these via email and alternative arrangements can be made.

We ask that you arrive at least 15 minutes before your appointment time. Late arrivals mean less time with your clinician and in some cases may mean that we are unable to see you. Please be aware that deposits in this case will be retained by the practice.

It is important that we uphold a positive atmosphere, we therefore ask all patients to be respectful and courteous. We reserve the right to decline treatment for patients/carers who are not able to remain respectful and courteous to our team.

 

Payments:

A treatment plan with estimated costs will be provided before commencing any non-routine dental treatment.

Payment for dental services is due at the time of treatment. We accept most forms of payment including major debit & credit cards, cheques & cash. We unfortunately cannot accept American Express.

All appointments require deposits upon booking and the deposit required is dependent on the type of appointment booked, this will be clarified by the team. A minimum of 72 working hours’ notice is required when cancelling or changing appointments. A 7-day notice period is required when cancelling an appointment for

intra-venous sedation. The practice will not retain deposits when the above terms are met. For all changes and cancellations that do not meet the above requirement, the full deposit will be retained.

 

Practice Registration:

Please be aware that you will not be registered as a general patient at Graystone Referral Centre and you will be discharged at the end of your specialist treatment. It is important to continue with your regular dental examinations, throughout the period of your specialist treatment at Graystone Referral Centre, unless specifically advised otherwise.

 

Emergency Treatment:

We are unable to provide any emergency care that is not directly associated with treatment provided by Graystone Referral Centre.

 

Data Protection and Disclosure of Records:

Graystone Referral Centre reserves the right to request dental records, and radiographs from your General Dentist, and will also share clinical information including records, radiographs and clinical reports with your General Dentist and other medical professionals. Occasionally, these are anonymised and used for teaching and marketing. Your information will be treated confidentially and will not be disclosed to third parties without your explicit consent, except where required by law or for authorised medical or dental purposes. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

You have the right to access, update, and request the removal of your personal information from our records, as permitted by law.

 

Patient Feedback and Complaints:

We pride ourselves in delivering high quality dentistry and exceptional service and as such value your feedback. We encourage you to share your experiences to help us improve our services.

If you have any concerns or complaints, please inform our Complaints Manager, Sarah Robinson, promptly. We will investigate the matter and strive to resolve it in a fair and timely manner in line with our practice complaints policy.

 

PRACTICE POLICIES AND CHANGES:

Graystone Referral Centre has additional policies and guidelines governing various aspects of patient care, such as infection control, health and safety, and radiography. By joining our practice, you agree to adhere to these policies.

We reserve the right to modify these terms and conditions, practice policies, and fees. Any changes will be communicated to you in advance or through updated documentation available at the practice.

Get in touch

"My thanks to you and your team for excellent service and being so reassuring. I wouldn’t hesitate to contact you again should I need too.”

Patient CB

"Such a great place. Friendly, professional and talented staff. They turned my horrible brown front tooth into something white and beautiful. I can now smile…”

Patient KM

"Excellent Treatment. I had an very relaxing and amazing experience at the fantastic Graystone Referral Centre a few months ago. This was largely down to…”

Patient Phill

"I visited Graystone's to have a very complicated wisdom tooth filled. I visited Graystone's to have a complicated filling in my wisdom tooth. Sadly I've…”

Patient D Jones

"Outstanding Dental Practice. The whole team at Graystone are so friendly and professional that I felt I was in very safe and trustworthy hands every…”

Patient F Donnell

"We were made to feel welcome as soon as we walked through the door. Everyone was friendly but very professional. A very comfortable visit to…”

Patient V Rudman

"Excellent dental practice. I had the most wonderful and positive experience at Graystone referral centre. Aj and his highly skilled team provided the upmost care…”

Patient J Bird

"Restorative care. Following a series of operations, friends suggested I approach AJ for advice on post operative care and replacement teeth. Over many months, I…”

Patient LA

"Excellent dentist (AJ), highly recommended and professional. His staff were also very competent and accommodating. I had a lot of work done and despite the…”

Patient S Chetin

"First class dental treatment. I was treated by AJ for an infected tooth which had to be removed. After a very professional and reassuring consultation,…”

Patient P Howarth

View Testimonials

Our very own @rupert.s.austin attending another global event on Dentine Hypersensitivity and Erosive Tooth Wear recently. You can find Rupert with us on Saturdays at @graystonereferralcentre

Please call the team to find out about how Rupert can be helping your patients.
🦷01273 054740
🦷https://www.graystonereferral.com/
🦷info@graystonereferral.com

 #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

Some digital planning for Neoss implant crowns at LL6 and LR7 #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #neossuk ...

TMJ awareness month 🦷
Graystone Referral Centre can help with all your TMJ needs.

 #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks
...

Happy birthday Emma and Aria🎊🎊have a wonderful day.

#graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist#hassocks
...

Come and see us !!!! Your teeth and gums will thank you for it 🦷 2 spaces have become available today with our amazing @eamon_dehdashti call our team to book your appointment! 🦷01273 054740 ...

Mouth Cancer Month! This matters, make sure you are attending your regular check ups with your dentist. This is one of the best ways to catch anything early 🦷👌
#graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist#horshamdentist #crawleydentist#hassocks #mouthcancer #mouthcancerawareness
...

Some of our work at @graystonereferralcentre
🦷info@graystonereferral.com
🦷01273 054740
We are here for all your specialist dental needs
#graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist#horshamdentist #crawleydentist#hassocks #neoss #dentalimplant #5stardentist
...

Finalist’s!!! Very exciting for us 🦷🦷❤️wish us luck.#privatedentistryawards #hassocks

#youngersmiles #graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist# #crawleydentist #hassocks #sussexmums #sussexmumsanddads #sussexmumsinbusiness #burgesshillmums #brightonmums
...

A nice relaxing morning with our fantastic @melorangey Mel, our Medical Aneasthetist.
Where would be without you, we are so lucky to be able to offer our patients this sedation service, in such a calm and relaxing environment. Contact us to find out more at info@graystonereferralcentre.com or visit our website https://www.graystonereferral.com/
#graystonereferral #surreydentist #sussexdentist #kentdentist #brightondentist #burgesshilldentist #eastbournedentist #horshamdentist #crawleydentist #hassocks #neoss #sedationdentistry #anaesthetist
...

Alginate impression material
🦷messy
🦷scary for kids especially with smaller mouths
🦷patients that have a sensitive gag reflex ❌
🦷getting that water temperature correct 😴😂
TRIOS 3 shape scanner ❤️
🦷no mess
🦷quick and easy
🦷no gagging
🦷adults and kids love looking at their teeth come up on the screen
🦷quick and easy to send to the lab✅
Here at @graystonereferralcentre we use our scanner everyday, be it for lab work, or more simply monitoring Demineralisation on our paediatric clinics.
#triosscanner #paediatricdentistry #hassocks #specialistdentist #referralcentre #sussexdentist #surreydentist #burgesshilldentist #eastbournedentist #nomoremessyimpressions
...

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